Privacy Policy

Last updated: 14 August 2026

Karma Electrical & Fire Systems Limited respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect your information when you visit our website, contact us or use our services.

1. Who we are

Karma Electrical & Fire Systems Limited

Company number: 09357871

Registered Address:

Telephone: 01473 553512

2. Information we collect

We may collect personal information when you contact us, request a quotation, complete a form on our website, use our services or communicate with us.

This may include:

• Your name
• Company name
• Email address
• Telephone number
• Address or site address
• Details of your enquiry or project
• Information you provide to us by email, telephone or through our website
• Website usage and technical information, such as IP address, browser and device type

We only collect information that is reasonably necessary for the purposes described below.

3. How we use your information

We may use your information to:

• Respond to enquiries and quotation requests
• Provide and manage our services
• Arrange appointments, surveys, installations and maintenance
• Communicate with you about your project or account
• Process payments and invoices
• Maintain business records
• Improve our website and services
• Meet legal and regulatory requirements
• Send relevant marketing communications where permitted by law

We will not sell your personal information to third parties.

4. Sharing your information

Where necessary, we may share your information with trusted third parties who help us operate our business or provide our services. This may include contractors, professional advisers, IT and website providers, payment providers and other relevant service providers.

We will only share information where there is a legitimate reason to do so and will take reasonable steps to ensure your information is appropriately protected.

5. Lawful basis

We process your personal information where it is necessary to:

• Provide a service or fulfil a contract
• Respond to an enquiry or quotation request
• Comply with a legal obligation
• Pursue our legitimate business interests
• Where applicable, with your consent

Where we rely on consent, you can withdraw your consent at any time.

6. Cookies

Our website may use cookies and similar technologies to ensure the website functions correctly and, where permitted, to understand how visitors use our website and improve our services.

Where required, we will ask for your consent before using non-essential cookies.

You can manage your cookie preferences through our cookie consent tool or your browser settings.

7. How long we keep your information

We only keep personal information for as long as reasonably necessary for the purposes for which it was collected, including any legal, accounting or contractual requirements.

When information is no longer required, we will securely delete or anonymise it where appropriate.

8. Your rights

Under UK data protection law, you may have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate information
• Request deletion of your information in certain circumstances
• Restrict or object to certain processing
• Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details below.

9. Contact us

If you have any questions about this Privacy Policy or how we use your information, please contact:

Karma Electrical & Fire Systems Limited

Unit 6 Opus Park
Exchange Place
Claydon
Ipswich
Suffolk
IP6 0FU

Telephone: 01473 553512

Email: enquires@karmaelectrical.co.uk

10. Complaints

If you have concerns about how we use your personal information, please contact us first and we will do our best to resolve the issue.
You can also contact the Information Commissioner’s Office (ICO) if you are unhappy with how your information has been handled.

Visit the ICO website

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

Last updated: 14 August 2026